2008 June

Monthly Archive for June, 2008

How Do Search Engines Work?

Have you ever really wondered how search engines work - really?

When you’ve been doing something for a long time, sometimes it is easy to forget that your personal knowledge is not necessarily common knowledge. As strange as it may seem I am still surprised when folks tell me they don’t really understand how websites get to the top of search engines. Each time I get the question, “how do search engines work?” I am still awestruck. Not because they don’t know, and never to defame the character or intellect of a client or friend, but I am just surprised. It seems like old information, like how does the light in the refrigerator turn on when you open the door.

So I thought I would de-mystify the basics of how search engines work, and in a little less tech way than the usual professional SEO person would. And if that’s OK with you – it’s something like this.
Take yourself back to 2nd grade, back when you began taking reading comprehension tests. I know it may hurt to think back that far, but would you try for me? On the standardized tests (at least in Florida) you would be given a story to read, maybe only a few sentences, and you had to answer an important multiple choice question: What is the main idea of this paragraph or story?

Believe it or not, search engines work in kind of the same way, with some other visual cues added in. A search engine visits a web PAGE (not web site) and applies a formula (a.k.a. algorithm) to determine the main idea and sub ideas of a web page and grades (scores) the page based on the main idea (theme) and lists it in their catalog (index). But this is where it get’s a little more fun . . . in the case of Google and some other search engines – they also consider what other folks say the web page is about, too, and calculate that into the page’s grades. Then imagine a collective grading system, where your “main idea” of the paragraph story is also compared to the “main idea” of that others chose on their test – and whichever “main ideas” are chosen the most, that’s how the web page is cataloged.

Sounds simple right, well, in some ways it is. So lets talk about those visual cues mentioned earlier. Each cue has some scoring factor assigned to it, contributing its value to the overall score. Let’s go back to the elementary school example of reading comprehension – except now, you get to write your own paragraphs.
You are now the storyteller, and your only goal is to help the reader understand the story as clearly as possible. Before you write a 3 – 4 paragraph story, you probably would already have a theme. Sticking with 2nd grade writing – let’s say that the short story is about a little boy named Tommy who gets a Red Bike as a birthday present. I have put the visual search engine cues in bold here to help define them in SEO terms.

If you wanted others to read the story (content) you would include a Title (also called title in search engine terms), so they know what the story is about. You may even add a headline or subtitle (header tags) to add dramatic effect. When you get to an exciting part of the story, you may use BOLD (strong tags) letters. And in the course of the story you would probably repeat things like, new bicycle, red bicycle, and the fact that it’s Tommy’s birthday (keywords and keyword density). So after you write your story, you then have to tell folks where to find it. Maybe you would even get your friends to tell their friends where to find it (back links), so that folks wanting to read a story about a red bicycle can find your story more easily.

So a search engine reads your Title, and the content of the page to calculate the keyword density, and theme. It also looks for bolding and header tags to see what the writer thinks is important, and then checks around to see if other folks agree to the web page findings by reviewing the keywords being used to link back to the site.

If you’ve written your story well, the search engine now understands that it’s about red bicycles for birthday presents, and if you’re friend’s links include a mixture of words around the same theme, the search engine will catalog your web page on that topic.

The tricky part is how to make that cataloged story (web page) appear in the first page of the search engine when someone types in red bicycle for birthday or red bicycle for Tommy. Its tricky because there is competition for your keywords. Hard to imagine, but it’s true, other people want their websites to have higher placement (rank) in the search engines for the same keywords as you. So Google and the other search engines apply their formula (algorithm) to assign the theme and assign your grade (rank) in comparison to the competition. And your website is listed (ranked) accordingly. Sort of like when your teacher posted grades on the board and ranked the list by highest score in descending order. The 100’s at the top, followed by the 90’s, then the 80’s etc.

So really that’s it – well the heart of it. According to the different online SEO experts, the search engines may use as many as 100 different factors in calculating the search engine rankings, but remembering your audience is the key factor. If you write your stories (web content) with the primary focus on making it easier to understand, and allow yourself to think into the mind and heart of the human who’s searching for you, you will begin to get better results and more humans visiting you from the search engines.

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Human Search Optimization

I spent some time this week on a conference call explaining the concept of Human Search Optimization. The crowd was great, and very supportive of the idea. Human Search Optimization isn’t really that new of a concept, but defining it as a phrase is. After all marketers have been trying to appear where humans are searching for years. And search has been going on long before there were ever search engines, we just used to call it research (I wonder if that’s because we had to search, and search again to get the information we were seeking).

20 years ago when you wanted to find out something you had to do research. You would look at the paper, open a phone book, ask a friend, go to a library, ask your parents. Most of these things required human interaction - human research. And great marketers were where you could find them. Particularly in the form of Yellow Pages and Print Ads — it was so much easier to find customers then.

The Yellow Pages (which I now use for a monitor riser) have been neatly divided into distinct categories - Humans cannot get lost in there - as long that human knows the major category of the item they are searching for. Back to the 3 ft pool cue example from a prior post - if you know you need a pool stick, you just go to the yellow pages and look up pool. Oops that’s only swimming pool stuff, but there is a nice little note that says, Pool Tables - See Billiards. Easy enough, I would just flip over to the billiards section, and then if NONE of the ads say 3 foot pool cue, I would find the one closest to me by address, and pick up the phone and start calling different pool — ah Billiards Stores. And the Billiard Store that can answer the phone and answer my questions and is the closest to me, may just win my business. Not that hard right, but the Billiard Store that had the ad showing they were closest to me got my attention first, and that is Human Search Optimization. On my website Human Search Optimization.com I have defined it as

Human Search Optimization is understanding the independent thought processes of humans and implementing marketing methods to maximize the likelihood of being found when they search for what you offer.

Makes sense right? But now that Search Engines are a part of the RESEARCH methods, it is being sure that you are thinking like your customers you have to really get inside their head. Someone searching for a short pool cue may start with any of a number of searches.

Pool stick for small space
Home size pool cue
short pool stick
shooting pool in small spaces
3 foot pool stick
36″ pool stick

Some folks have called this idea Long Tail search, in some instances it is, in other instances it really is about cross-sectioning the brain of the human and understanding their needs and being there when they search. Developing your website to match the minds of the searcher. It would seem to be hard, but really it’s not that difficult.

Being where they can find you. Period. And still as of this writing, I have a top position for 3 foot pool cue in google.

So does that mean you have to write LOTS more copy for your website? Well maybe, or maybe not. It just means you have to think harder, work harder and be smarter than your competition. All 1,000,000 of them if you want a top placement.

You don’t think there’s a disconnect between what you offer and what folks are searching for? Then read this …

Case in point, a friend of mine recently called a deli to order some potato salad, the person answering the phone asked her - “how much do you want” … my friend replied “2 pounds” … and the reply from the deli was “we don’t sell it by the pound, we have a 8 ounce and 16 ounce containers. ” to which my friend replied, “I’ll take 2 - 16 ounce containers”, and was promptly reminded that would be 32 ounces. Sound funny right, to read that and think there was that much of a disconnect? But really look at your marketing material, your website, are you designing it for the masses, or to satisfy your own cravings?

Human Search Optimization is about them, it’s not about you. After all, aren’t you the one selling what they want?

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Search Engine Optimization in Jacksonville, FL - Really?

When you consult in Search Engine Optimization, folks look at your stuff with a different focus. They want to know what you’re up to, and more importantly see if you really know your stuff. And really, who can blame them? Until the last year or so folks in the SEO industry have acted like the Mighty OZ behind the curtain. If you even breathe the letters SEO, they are already suspicious that your hand may be reaching into their pocket -even when you’re not.

So in a “small” town like Jacksonville, Florida when you tell folks you work in Search Engine Optimization, they can hardly believe it. Really? People in Jacksonville “do SEO.” They think it’s only done in technology hotbeds like Silicon Valley or New York City. NOPE right here in Jacksonville, FL there are bunches of individuals and companies who leave, breathe and love SEO. And I am one of them. Now while I don’t do SEO as a direct service, I work with corporations and entrepreneurs who need someone to help them develop a strategy for Search Engine Optimization yes even in Jacksonville, FL

The scary part about SEO is that while there are tactics to Search Engine Optimization, tricks of the trade as it were, there are no real secrets. Look high and low around the web and if you want to apply yourself to it, within 6-8 months, left to your own accord, you can master many basics to Search Engine Optimization. It’s a skill, nothing more, nothing less. Now some other SEO folks may be getting a little nervous — not to fear — I am not saying SEO professionals are hucksters. It’s a profession, just like plumbing, brick laying, accounting. SURE anyone can do it, but are you willing to apply yourself to learn the task?

Mastering skills of SEO are like mastering the skills of bricklaying. You can understand the concepts on mortar and spacing, but that does not make you qualified to build even a wall. Know the skill isn’t enough, its understanding the application, knowing how to make the bricks work together, keeping things properly aligned, making sure the mortar is the right consistency, know how to layout the design, understanding footer placement so your wall has a good foundation.

The thing is, SEO like brick laying is not really where the trick is; the trick is in understanding what keywords you’re customers may type to look for you, and where they may be in the buying process mentally. That’s where the Marketing comes in. Someone asked me the other day if you could teach a Tech person SEO. My reply was “YES and NO”. Really when I teach and train in SEO, I prefer to train folks with Marketing Brains. It is much easier to teach Marketing People how to do “Search Engine Optimization”, than to teach Tech People hot to think like a Marketer. Now understand I once was a “tech” person, too, but fortunately I inherited Marketing Intuition from my Father, making the web an extraordinary playground for me. But I digress . . . Entrepreneurs who understand their business can even learn the concepts of SEO far better than their techie employees.

Sometimes Jacksonville is not thought of a technology haven, but you would be amazed if you look around. For instance in our Jacksonville Search Engine Optimization Meetup, we have more than 30 folks in the profession, interested in the services of professionals, or desiring to learn how to DIY SEO. The Jacksonville Web Development Group has more than 90 members, and there’s even a Jacksonville Ruby on Rails Group, too. And that’s only the folks who are out in public.

So if you are in Jacksonville, FL and looking for Search Engine Optimization Services, you don’t have to go far to find a whole bunch of folks who’d love nothing better than to get their hands on your Title Tags. If you’d like to meet them, join up with up at an upcoming Jacksonville SEO Meetup, and there’s no secret handshake required.

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Search Engine Optimization is Silly

Ok, instantly I know that I have you up in arms just a little, but just be patient, I have a point that I’ll eventually get to. According to the Wikipedia entry on the subject, and I quote

“According to industry analyst Danny Sullivan, the earliest known use of the phrase “search engine optimization” was a spam message posted on Usenet on July 26, 1997.”

And if that account is accurate, that is where the silliness began. We hem and haw and strategize about how to make search engines love us, you’ve seen the ads, “turn your site into a Google Magnet”, “Guaranteed 1st Page Listings” and all such nonsense. First, if any one or any company guarantees permanent first page placement for your organic search terms, beware. Remember, it’s only death and taxes are all we’ve been truly guaranteed.

But really what is the point of the Search Engine Optimization and Search Engine Marketing? Do we really care if Google loves us? Well actually, I think, no we don’t. However Google and other search engines are the primary means that drive traffic to many websites.

The point being is that we really want qualified traffic coming to our website, right? I remember being utterly amazed in 1998 when I was shopping for a new Honda, I put “honda prices” in the search engine and a BANNER AD appeared for guess what - HONDA. “Whoa! that’s way cool” That is a marketing strategy, right, and a paid one at that. Sure YAHOO made money for displaying the banner ad, but Honda did better by getting ultra qualified traffic to their website.

OOPS, traffic, here we go with another “buzzword”. Traffic is a fancy, over appreciated term, that means prospects, customers, competitors, researchers, employees, friends, neighbors, family, and don’t forget spiders and robots. What? Spiders and Robots? Sure, when you look at a traffic report, sometimes its a robot visitor or search engine spider that is driving your page views and visits up.

So back to the point at hand - why I think Search Engine Optimization is silly. Well, I think that the words Search Engine Optimization are silly because we are really optimizing our website to attract the most possible interested humans. But that’s not where the journey stops, that is only where the journey begins.

Time and time again as a professional web master in corporate land I fielded calls from agencies wanting to build me a website and guarantee my submissions to 1,000s of search engines. In fact they have had such an affect on companies, a prospect called me last week and wanted to know “are there some new search engines you can submit me to - we aren’t getting enough customers”. It’s a real disconnect. After looking at their site, it’s no wonder there’s not any business - and it’s not her fault - no one told her the secret ingredient: HUMANS … Everyone is thinking about pleasing the search engines — HELLO — we need to be pleasing the people.

It’s not enough to make the search engines come to us even though they are powerful, mighty, electronic creatures. Last time I checked search engines don’t have credit cards, and can’t fill in a lead generation form. (But we know that some robots can– even when the robots do, they are not there to buy). Search Engine Optimization is silly because it doesn’t drive sales, it only drives traffic. You can’t just get traffic (uh sorry) humans to your website and throw your hands up in the air, and say OOPS it didn’t work.

There are many on-site search engine optimization tactics that work and are effective. But none so effective as presenting content (a.k.a. product and service information) that is good for your qualified humans. You see, it is the human that type words in the search engines. Somehow there continues to be a disconnect about that. Search engines are not typing keywords into their own search box - they are machines — waiting to serve humans results.

I especially love it when “alogorithms” change and everyone thinks that Google is out to get them. I once believed that too, but then I was reminded that the search engines, Google, Yahoo, MSN, Live, AOL, and all the others… have but one job: to maintain their brand. So what is their brand? Quality Results ! If you type in “3 ft pool cue” you expect to receive web pages about a 3 ft pool cue. If you search time and again and the search engine doesn’t give you relevant results, you are going to stop using that search engine. When you stop using that “free” search engine - the Search Engine Company loses sales. (I will expound on the subject of free services generating revenue on another cloudless day.) But it gets better as humans we blame the search engines when they don’t bring us what we want, when in fact, the search engines generally (yes there are some exceptions) bring us the best they have. It’s the best they have because companies are busy optimizing for the search engine, and not for the humans.

Humans don’t care if its a paid listing or an organic listing, they just want to find what they are looking for, and when search engines don’t deliver, the brand believability is reduced. To keep up with their customers Search Engines have to continue to revise their formula (aka algorithm) to deliver the best results to their customers.

A specific example is my 3 foot pool cue. Well, if you sell 3 foot pool cues, you are missing out on some web traffic. I don’t know how many folks type in 3 foot pool cue, or if it’s even a search term worth considering, but I can tell you, I got cruddy results (at the time of this writing). Click here to go search 3 foot pool cue for yourself . No one is thinking outside the box on this one. Even the paid results are lukewarm at best. Don’t think a 3 foot pool cue exists? YUP they do, for small spaces, or mini pool tables. And even though the industry standard is in inches - if I am a newbie to pool, I just may not know that. So help your customers. Make pages that speak to them. If you want them to visit your site, make the site worth visiting. Guide them down the primrose path to your door (uh website … and checkout pages).

So now we have searchers (humans) blaming the search engines, and of course website owners blame the search engines, but really isn’t it a matter of personal responsibility ? (oh boy is this getting political now? NOPE…don’t worry).

As if Google being out to get you isn’t enough … to add to the mayhem, every day there are new competitors coming online. So while your site may have been loved by the Search Engines yesterday, you have 3 new competitors today that are coming to get customers online for themselves. And you have to proactively manage that.

Search Engine Optimization is silly, but indeed necessary to attract qualified traffic. But search engine optimization is not a one time tactic, it has to be thought of as an ongoing marketing effort. If you still use the yellow pages to advertise your business, you can’t advertise in the book for one month and stop. On the web, you can’t do the same thing either. You should always be looking for ways to implement even the smallest progressive steps to increase the flow of qualified humans to your website. Pe

rhaps I should invent a new term and call it human search optimization? Ahhh that may be best left for another day.

Human Search Optimization

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